The Utility Customer Service Department of the City of Duncan released a PSA on 11/6/24.
As our community enters the holiday season, the City of Duncan is extending the waiving of all late fees for utility bills due November 1st through December 31st, 2024, to assist customers.
Due to their bill processing template, customer bills may show a late fee charge, but no late fee will be collected until December 31st, 2024. Standard late fees will apply effective Jan. 1st, 2025.
Customer payment due dates will fall on a Mon.–Thurs. on one of the specified dates below, with a 2 or 3-day potential allowance for holidays and calendar:
- Area 1 – Due around the 5th of each month
- Area 2 – Due around the 10th of each month
- Area 3 – Due around the 15th of each month
- Area 4 – Due around the 20th of each month
The first digit of a customer’s billing account indicates the billing area in which a customer resides.
For additional information contact Customer Service at custsvc@duncanok.gov or 580-252-0250 during regular business hours of Mon.-Thurs. 7:00 AM to 5:30 PM.
